Dear Horned Frogs,
If you are reading this*, you undoubtedly have an appreciation for the technology we use every day. From mobile devices to laptops and desktops, and at home, work, and most moments in between, we are connected.
Fortunately for us at TCU, we have a stellar IT Help Desk dedicated to keeping Horned Frogs connected and ensuring we have the technology tools we need to excel. Whether it is to reset a password, upgrade software, increase cloud storage, or replace hardware, the IT Help Desk is ready to provide support.
The team of staff and student workers is highly professional, trained, skilled, and methodological when it comes to solving IT questions and issues. And perhaps most importantly, customer service is also a top priority.
Just behind the public-facing Frog Pad walk-up service desk is a screen that monitors customer satisfaction rates from phone, chat, in-person and self-service options. The team supports over 54,000 service inquiries annually and maintains a nearly perfect customer satisfaction score. The day I visited the team, they showed me their intricate intake process and put me to work helping with a “chat” inquiry. This experience strengthened my already deep appreciation for their hard work and dedication to excellence.
Next time you are faced with a technological device that is not working as it should or need help with an IT problem, I hope you’ll also see it as an opportunity to thank the dedicated people who power the IT Help Desk for all they do to support our students, faculty, and staff and for the care they put into their service.
Lead On, Horned Frogs!
Daniel W. Pullin
President
* 51% of traffic to this blog website comes from mobile devices, 47% from desktops and the remaining from tablets.
